I have spent many years teaching people how to investigate patient related incidents. I emphasise that hindsight is a wonderful thing and on many occasions people are “too busy doing it instead of thinking whether they should” (points for those who can name the 80’s film this is quoted in).
Do you think I listen to this philosophy myself? Well I didn’t this week. I had a very difficult workshop to facilitate which was vital to a key development at work. It involved external delegates whose input would be invaluable. So did I excel, did I perform at my peak and was it a success……NOPE. It was a nightmare! I tried to run a workshop over video conferencing, web ex and face to face across five different sites; why did I ever think this was going to work?
So, after a rather large Gin and a good whinge I decided to follow my mentors advise and reflect; what went well, what didn’t and what I would do differently? One of my personality traits is that I want to please people and help; I thought I was helping and being supportive by allowing this farce to go ahead. I knew it wouldn’t work but I wanted to ensure we bent over backwards to engage with as many people as we could. Instead of getting people on board we actually alienated them and some even walked out!
Too busy doing it instead of thinking whether we should…what would I do differently? I will never ever use VC again for workshops, it doesn’t work, it isn’t good enough for multiple sites. It is web ex or face to face from now on. If I have to run workshops regionally so be it, I will never be in that situation again. I am also going to be a bit more assertive about my concerns, I knew this wouldn’t work so why didn’t I just stand up and say so? I was trying to please again, but that isn’t my job, my job is to manage risk and I didn’t manage the risk of that workshop going wrong. Lesson learnt, onwards and upwards………